If you’re thinking about starting a career in hospitality, you’re not alone. It’s one of the most dynamic and rewarding industries to work in, but it can also be competitive. The good news? You don’t need years of experience to land your first job. What you do need is the right mindset.
We spoke with a hospitality manager to get their take on what really stands out when hiring new team members. Here’s what they had to say:
In hospitality, presentation is everything. Whether you’re welcoming guests, serving food, or checking someone in, how you show up sets the tone.
“The way someone greets me in an interview tells me a lot. Are they confident but polite? Are they dressed appropriately? Are they smiling? That all reflects how they’ll treat guests.”
You don’t need a suit, but looking neat, being on time, and showing positive body language can make a big difference.
Experience can be taught—attitude can’t.
“I’d much rather hire someone with no background but a great attitude than someone with years in the industry who brings negativity or ego.”
If you’re eager to learn, respectful, and motivated, many managers are willing to give you a shot—even if it’s your first hospitality role.
Think communication, patience, adaptability, and staying calm under pressure.
“We work with people all day—guests and team members. If you can communicate clearly, solve problems, and handle stressful moments with grace, you’ll do well in this field.”
These skills often come from life experiences, not formal training. So highlight them when applying.
Hospitality is all about creating memorable experiences.
“If someone genuinely enjoys meeting people and making them feel welcome, it shows. And that energy is contagious.”
If you’re the kind of person who notices when someone needs help or naturally puts others at ease, this industry will feel like home.
Those small, thoughtful touches make a big impact.
“I remember a candidate who stayed after their interview to help stack chairs after a busy lunch service. That said more than any CV could.”
Showing initiative, offering help, and paying attention to detail will always set you apart.
Trying too hard to impress can backfire.
“Be honest. If you don’t know something, just say you’re willing to learn. Authenticity builds trust, and that’s what hospitality is all about.”
People respond to sincerity. So bring your real self—curious, respectful, and ready to grow.
Finally, take a few minutes to learn about the place you’re applying to.
“When someone comes in knowing something about our restaurant or hotel, it shows they care. Even just asking thoughtful questions about the team or the role goes a long way.”
Follow up with a thank-you message after your interview. It’s a small gesture that many skip—and it’s always noticed.
Breaking into hospitality isn’t about ticking boxes—it’s about showing who you are. If you have a strong work ethic, a passion for people, and the right attitude, you already have what it takes.
Remember: everyone starts somewhere. So be patient, stay open to learning, and don’t be afraid to start small. The industry will meet you halfway if you bring the right energy.
